Shipping & Returns

Shipping

Within Australia:

Orders under $50 - $4.99 shipping charge ($7.99 Express Post Option)
Orders over $50 - Free shipping ($4.99 Express Upgrade Option)

All orders are shipped via Australia Post eParcel which is trackable. Orders will be processed within 24 hours of receipt of payment.

If your order is urgent please choose Express Post. With Express Post Most major cities/towns in Australia will receive the package the next business day (following despatch), this is subject the delivery address being within the "Next Business Day Express Post Network".

Cities/Towns outside of the "Next Business Day Express Post Network" will receive their orders as per Australia Post's service conditions - "fastest possible delivery on a non-guaranteed basis". Please refer to the Australia Post website for further details.

Please note any delivery instructions placed under "Special Instructions" field during checkout may be printed on your postage label, however cannot be guaranteed as this is at the discretion of the delivery service. We recommend shipping to an address where you will be available to receive the parcel in person. If you are not at your delivery address, Australia Post will leave a card in your letterbox for pick-up at a local post office in your area.

If you have an urgent requirement, please email or phone us and request priority processing.

International:

Air Mail  - AU$9.99 - Typically takes between 5 - 14 days
Courier (DHL/FedEx/UPS) - AU$29.99 (1-3 working days, full tracking ability)

If you have an urgent requirement or require your products by a certain date, we suggest you select DHL Express Shipping as Air Mail can experience delays, depending on the international post network, customs, etc.

We regularly ship to the UK, USA, New Zealand, Hong Kong, Singapore, France, Switzerland, Italy, Spain and The Netherlands.

Returns

If you are not completely satisfied with your cufflink purchases from Benjamin Cufflinks, please send an email and let us know.

On return of the cufflinks (to PO Box 7227, Warringah Mall, NSW, 2100) , we will either replace the cufflink, swap it for another or provide a refund equal to the value of the items (as you prefer). Any refunds given will be for price paid for the items returned. Where the return of the cufflinks cancels the order, the amount refunded will be less a postage and handling charge.

Exchanges or change-of-mind returns can be made within 2 weeks of receipt (taken as next day from postage within Australia). No refunds will be given on postage paid as part of your order and a postage and handling fee will be retained should the returns cancel the order.
Benjamin Cufflinks is not responsible for the cost of return of items to our store for any reason, including exchange or refund.

Returns or exchanges are not possible on our Custom made products, except where covered by our 12 month Warranty.
All items at Benjamin Cufflinks are under warranty for a period of at least 12 months from date of purchase. Should you have any problems during that time, please contact us and return the items to us for a replacement. Warranty excludes battery replacement.